Bloody Bus Companies

As anyone who regularly travels down Waiwhetu Road may have noticed, progress on getting the car repaired or a compensation payment is going very slowly.

I know that the insurance company doesn't want to pay out to us - what insurance company does - but they seem to be dragging their heels, be slow to respond, and reluctant to do anything helpful.

While we are not a customer of theirs, we spend a fair amount of money on insurance for our home, contents and vehicles every year - so the bad impression they are creating would now make it very difficult for them to win our business in future.

Perhaps we will have to resort to desparate measures by sending a letter demanding remedial action to the bus company within fourteen days with the threat of taking them to the small claims tribunal if they don't fix it up.

P.S. I'm not willing to name and shame the insurance company just yet - but watch this space.